Navigation » List of Schools » California State University, Northridge » Sociology » Soc 340 – Sociology of Work » Spring 2021 » Test 3
Below are the questions for the exam with the choices of answers:
Question #1
A A growth in the manufacturing sector’s paper usage.
B The finance industry’s mechanism for making take-home pay appear to increase faster than inflation.
C The issuing of worthless stocks to manipulate the asking price for a company.
D A federal policy to financially underwrite increased opportunities for communities to develop new industries.
E A manipulation of balance sheets by firms to make more profits without making more or better products.
Question #2
A Computer-Assisted Design.
B Management Information Systems.
C Innovative Technological Systems.
D Computer-Aided Numeric Controls.
E “New” Accounting Systems.
Question #3
A horizontal differentiation.
B matrix organization.
C spatial differentiation.
D patrimonial organization.
E vertical differentiation.
Question #4
A services->manufacturing
B services->agricultural->manufacturing
C agriculture->services
D agriculture->manufacturing->services
E manufacturing->agriculture->services
Question #5
A specialization of workers in crafts versus their specialization in tasks.
B direct personal control versus bureaucratic control.
C division of labor by training and skill versus the division of labor by occupational inheritance.
D use of tools versus the use of knowledge.
E division of labor by gender and age versus no such division of labor.
Question #6
A the service provider is a minority-group member, and the interaction is
B the service provider is a woman, and she does emotion work.
C the interaction is in a low-paying industry.
D the interaction is in the retail apparel industry.
E the interaction is routinized and the industry is bureaucratized.
Question #7
A creation of non-traditional occupations whose pay varies from setting to setting
B increasing share of poorly-paid jobs, with a few highly-paid jobs
C unchanged occupational distribution from the 1980s
D increasingly middle-class distribution of jobs
E mostly highly-paid jobs, with a few poorly-paid jobs
Question #8
A rewarding customers who find mistakes in worker procedures.
B encouraging the general public to call misbehavior to the attention of management.
C electronic monitoring.
D making an example of a customer who fails to observer the “customer’s role.”
E providing training.
Question #9
A routinizes the interaction with the patient.
B eliminates the need for face work with the patient.
C eliminates the need for training.
D reduces the need for a good memory.
E is irrelevant to the dentist because it is only for Carla’s use.
Question #10
A a business organization.
B a family.
C an individual consumer.
D another service worker.
E a college student.
Question #11
A identify leadership potential among workers.
B establish agreement with management objectives.
C inform workers of their fringe benefits.
D routinize interactions with customers.
E develop rapport with co-workers.
Question #12
A irrigation of farms.
B providing adequate water to a community.
C testing swimming pools for micro-organisms.
D river navigation.
E fish farming.
Question #13
A sectoral transformation.
B emotion work
C routinization.
D face-work.
E social control.
Question #14
A manufacturing->agriculture->services
B services->agricultural->manufacturing
C services->manufacturing
D agriculture->services
E agriculture->manufacturing->services
Question #15
A higher productivity.
B salaried employment.
C having powerful clients.
D high skill level or advanced training.
E working the evening shift.
Question #16
A machines using the new technology rarely break down.
B automation reduces the need for workers to make autonomous decisions.
C unions are not interested in issues of worker skill.
D college graduates make insubordinate workers.
E workers do not take advantage of training opportunities.
Question #17
A insurance — public administration
B retail trade — personal services
C professional services — finance
D wholesale trade — retail trade
E transportation — communication
Question #18
A is forbidden by law in the United States.
B is used to insure quality control in production.
C is used to monitor the work behavior of employees.
D is used to provide greater safety in the workplace.
E exists only in science fiction such as Orwell’s 1984.
Question #19
A semi-skilled position
B deskilling thesis
C mixed-effects position
D social skill thesis
E skill-upgrading thesis
Question #20
A They do not arise in unionized workplaces.
B They may affect the level of productivity.
C They may limit bureaucratic control of labor.
D They may facilitate organizational goals.
E They may allow discrimination against some workers, despite formal rules.
Question #21
A agriculture is less important
B there is still a smaller but highly productive manufacturing sector
C productivity is hard to measure
D industrial is a synonym for manufacturing
E knowledge work will be so significant
Question #22
A Automation has affected them more than other factory workers.
B Compared with operatives, they have more autonomy over their jobs.
C Many of their unions have historically made efforts to exclude women and minorities.
D They are skilled workers.
E They typically learn their trade through apprenticeship programs.
Question #23
A the centralization of control
B the prevalence of larger number of clerical jobs
C that formal rules make discrimination more difficult
D the federal whistle-blowing law
E reduced creativity in bureaucracies
