Navigation » List of Schools » California State University, Northridge » Sociology » Soc 340 – Sociology of Work » Spring 2021 » Test 3
Below are the questions for the exam with the choices of answers:
Question #1
A A growth in the manufacturing sector’s paper usage.
B The issuing of worthless stocks to manipulate the asking price for a company.
C The finance industry’s mechanism for making take-home pay appear to increase faster than inflation.
D A manipulation of balance sheets by firms to make more profits without making more or better products.
E A federal policy to financially underwrite increased opportunities for communities to develop new industries.
Question #2
A Computer-Aided Numeric Controls.
B Innovative Technological Systems.
C Management Information Systems.
D Computer-Assisted Design.
E “New” Accounting Systems.
Question #3
A horizontal differentiation.
B vertical differentiation.
C spatial differentiation.
D patrimonial organization.
E matrix organization.
Question #4
A agriculture->services
B services->manufacturing
C agriculture->manufacturing->services
D services->agricultural->manufacturing
E manufacturing->agriculture->services
Question #5
A direct personal control versus bureaucratic control.
B division of labor by gender and age versus no such division of labor.
C specialization of workers in crafts versus their specialization in tasks.
D division of labor by training and skill versus the division of labor by occupational inheritance.
E use of tools versus the use of knowledge.
Question #6
A the service provider is a minority-group member, and the interaction is
B the service provider is a woman, and she does emotion work.
C the interaction is routinized and the industry is bureaucratized.
D the interaction is in the retail apparel industry.
E the interaction is in a low-paying industry.
Question #7
A increasingly middle-class distribution of jobs
B increasing share of poorly-paid jobs, with a few highly-paid jobs
C creation of non-traditional occupations whose pay varies from setting to setting
D mostly highly-paid jobs, with a few poorly-paid jobs
E unchanged occupational distribution from the 1980s
Question #8
A encouraging the general public to call misbehavior to the attention of management.
B making an example of a customer who fails to observer the “customer’s role.”
C electronic monitoring.
D rewarding customers who find mistakes in worker procedures.
E providing training.
Question #9
A reduces the need for a good memory.
B eliminates the need for face work with the patient.
C eliminates the need for training.
D is irrelevant to the dentist because it is only for Carla’s use.
E routinizes the interaction with the patient.
Question #10
A a business organization.
B a college student.
C another service worker.
D an individual consumer.
E a family.
Question #11
A inform workers of their fringe benefits.
B routinize interactions with customers.
C establish agreement with management objectives.
D identify leadership potential among workers.
E develop rapport with co-workers.
Question #12
A fish farming.
B river navigation.
C irrigation of farms.
D testing swimming pools for micro-organisms.
E providing adequate water to a community.
Question #13
A sectoral transformation.
B face-work.
C routinization.
D emotion work
E social control.
Question #14
A services->manufacturing
B agriculture->manufacturing->services
C services->agricultural->manufacturing
D manufacturing->agriculture->services
E agriculture->services
Question #15
A higher productivity.
B working the evening shift.
C high skill level or advanced training.
D salaried employment.
E having powerful clients.
Question #16
A college graduates make insubordinate workers.
B workers do not take advantage of training opportunities.
C machines using the new technology rarely break down.
D automation reduces the need for workers to make autonomous decisions.
E unions are not interested in issues of worker skill.
Question #17
A retail trade — personal services
B wholesale trade — retail trade
C professional services — finance
D transportation — communication
E insurance — public administration
Question #18
A is forbidden by law in the United States.
B is used to insure quality control in production.
C is used to provide greater safety in the workplace.
D is used to monitor the work behavior of employees.
E exists only in science fiction such as Orwell’s 1984.
Question #19
A social skill thesis
B deskilling thesis
C mixed-effects position
D semi-skilled position
E skill-upgrading thesis
Question #20
A They may allow discrimination against some workers, despite formal rules.
B They may affect the level of productivity.
C They do not arise in unionized workplaces.
D They may facilitate organizational goals.
E They may limit bureaucratic control of labor.
Question #21
A knowledge work will be so significant
B industrial is a synonym for manufacturing
C agriculture is less important
D productivity is hard to measure
E there is still a smaller but highly productive manufacturing sector
Question #22
A They typically learn their trade through apprenticeship programs.
B Automation has affected them more than other factory workers.
C Compared with operatives, they have more autonomy over their jobs.
D Many of their unions have historically made efforts to exclude women and minorities.
E They are skilled workers.
Question #23
A the federal whistle-blowing law
B that formal rules make discrimination more difficult
C reduced creativity in bureaucracies
D the prevalence of larger number of clerical jobs
E the centralization of control
