Navigation » List of Schools » California State University, Northridge » Sociology » Soc 340 – Sociology of Work » Spring 2021 » Test 3
Below are the questions for the exam with the choices of answers:
Question #1
A A growth in the manufacturing sector’s paper usage.
B The finance industry’s mechanism for making take-home pay appear to increase faster than inflation.
C A manipulation of balance sheets by firms to make more profits without making more or better products.
D A federal policy to financially underwrite increased opportunities for communities to develop new industries.
E The issuing of worthless stocks to manipulate the asking price for a company.
Question #2
A Computer-Aided Numeric Controls.
B Innovative Technological Systems.
C “New” Accounting Systems.
D Management Information Systems.
E Computer-Assisted Design.
Question #3
A horizontal differentiation.
B patrimonial organization.
C spatial differentiation.
D vertical differentiation.
E matrix organization.
Question #4
A agriculture->services
B agriculture->manufacturing->services
C services->manufacturing
D manufacturing->agriculture->services
E services->agricultural->manufacturing
Question #5
A specialization of workers in crafts versus their specialization in tasks.
B division of labor by gender and age versus no such division of labor.
C division of labor by training and skill versus the division of labor by occupational inheritance.
D use of tools versus the use of knowledge.
E direct personal control versus bureaucratic control.
Question #6
A the interaction is in a low-paying industry.
B the service provider is a woman, and she does emotion work.
C the interaction is routinized and the industry is bureaucratized.
D the service provider is a minority-group member, and the interaction is
E the interaction is in the retail apparel industry.
Question #7
A unchanged occupational distribution from the 1980s
B increasingly middle-class distribution of jobs
C increasing share of poorly-paid jobs, with a few highly-paid jobs
D mostly highly-paid jobs, with a few poorly-paid jobs
E creation of non-traditional occupations whose pay varies from setting to setting
Question #8
A rewarding customers who find mistakes in worker procedures.
B encouraging the general public to call misbehavior to the attention of management.
C providing training.
D electronic monitoring.
E making an example of a customer who fails to observer the “customer’s role.”
Question #9
A is irrelevant to the dentist because it is only for Carla’s use.
B routinizes the interaction with the patient.
C eliminates the need for face work with the patient.
D eliminates the need for training.
E reduces the need for a good memory.
Question #10
A a college student.
B an individual consumer.
C a family.
D another service worker.
E a business organization.
Question #11
A establish agreement with management objectives.
B identify leadership potential among workers.
C routinize interactions with customers.
D develop rapport with co-workers.
E inform workers of their fringe benefits.
Question #12
A fish farming.
B providing adequate water to a community.
C testing swimming pools for micro-organisms.
D irrigation of farms.
E river navigation.
Question #13
A routinization.
B social control.
C face-work.
D emotion work
E sectoral transformation.
Question #14
A services->manufacturing
B agriculture->services
C services->agricultural->manufacturing
D manufacturing->agriculture->services
E agriculture->manufacturing->services
Question #15
A high skill level or advanced training.
B having powerful clients.
C higher productivity.
D salaried employment.
E working the evening shift.
Question #16
A unions are not interested in issues of worker skill.
B machines using the new technology rarely break down.
C workers do not take advantage of training opportunities.
D college graduates make insubordinate workers.
E automation reduces the need for workers to make autonomous decisions.
Question #17
A insurance — public administration
B retail trade — personal services
C wholesale trade — retail trade
D transportation — communication
E professional services — finance
Question #18
A is used to insure quality control in production.
B exists only in science fiction such as Orwell’s 1984.
C is used to monitor the work behavior of employees.
D is forbidden by law in the United States.
E is used to provide greater safety in the workplace.
Question #19
A semi-skilled position
B mixed-effects position
C skill-upgrading thesis
D social skill thesis
E deskilling thesis
Question #20
A They may allow discrimination against some workers, despite formal rules.
B They may facilitate organizational goals.
C They may affect the level of productivity.
D They may limit bureaucratic control of labor.
E They do not arise in unionized workplaces.
Question #21
A there is still a smaller but highly productive manufacturing sector
B industrial is a synonym for manufacturing
C knowledge work will be so significant
D agriculture is less important
E productivity is hard to measure
Question #22
A Many of their unions have historically made efforts to exclude women and minorities.
B Compared with operatives, they have more autonomy over their jobs.
C Automation has affected them more than other factory workers.
D They are skilled workers.
E They typically learn their trade through apprenticeship programs.
Question #23
A the prevalence of larger number of clerical jobs
B the federal whistle-blowing law
C the centralization of control
D that formal rules make discrimination more difficult
E reduced creativity in bureaucracies
