Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Chapter 3 and 4 Quiz
Below are the questions for the exam with the choices of answers:
Question #1
A is likely to be misunderstood because so few people in business are honest.
B has a good chance of being received as intended.
C will most likely encounter barriers because trust is not valued in customer care.
D will most likely be received with defensiveness from associates who themselves are dishonest.
Question #2
A clashes with the receiver’s mental set
B factual
C complex
D emotionally arousing
Question #3
A is on the fast track to the executive suite.
B does not think they are very important.
C dislikes being a supervisor.
D cares about them enough to electronically record their conversation.
Question #4
A was a determining factor in terms of whether the raters would even listen to the message.
B had twice the impact of the content of the message.
C was irrelevant so long as it was not squeaky or too low.
D had one-half the impact of the content of the message.
Question #5
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A posture.
B facial expressions.
C interpersonal distance.
D gestures.
Question #6
A speaks mostly English and some Spanish during the meeting.
B tells the group that he likes some of what the group is accomplishing but not every thing.
C wants to increase both quality and quantity of the group’s output.
D arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
Question #7
A prevent the spoken word from being interpreted too literally.
B convey the feeling behind the message.
C repeat the spoken word.
D clarify the spoken word.
Question #8
A are likely to compete to subordinate.
B are likely to compete to dominate.
C emphasize nonverbal rather than verbal communication.
D presume a relationship of equals.
Question #9
A dominant-subordinate, and cold-warm.
B assertive-aggressive, and passive-assertive.
C happy-unhappy, and extraversion-introversion.
D interest-disinterest, and honest-dishonest.
Question #10
A make the sender appear more impressive.
B size up the climate for communication.
C prevent noise from taking place.
D know whether a message has been received and understood.
